Frequently Asked Questions
Everything you need to know about your Cole Buxton order.
Where are your products manufactured?
Our garments are primarily manufactured in Portugal and Italy, utilizing premium heavyweight jerseys and high-quality construction techniques that define the Cole Buxton DNA.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unworn condition with all tags attached to be eligible for a refund.
How long does domestic and international shipping take?
UK orders typically arrive within 1-2 business days via DPD. International orders are shipped via DHL Express and generally arrive within 3-5 business days depending on the destination.
How should I care for my Cole Buxton garments?
To preserve the fit and fabric quality, we recommend washing all items inside out on a cold, gentle cycle and hanging them to dry. Avoid tumble drying to prevent shrinkage.
Do I have to pay international customs duties?
For customers in the EU, USA, and Canada, duties and taxes are often included at checkout. For other regions, import duties may be charged by your local customs office upon arrival.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible payment options through Klarna and Clearpay.